When the dealers botch the order
Even the best suppliers are also making mistakes, and you are guaranteed to have completion errors repeatedly. So what you must do when the suppliers send the wrong items or did not send anything? 1. Make it up towards your customers – depending on the intensity of mistakes, you may desire to proactively tender the customer a substitute for the mistake. This would mean refunding the dropshipping fee or an upgraded when the customer chooses to have the new items shipped out. 2. Make the dealer pay to settle it – you will have to assume liability for the mistakes, however, that does not mean you have to pay for the item. Any reliable supplier can pay to fix their personal errors, including the payment for the shipping costs in returning the items. But, it will probably not pay for any kinds of upgrades or freebies you gave your customers. You have to chalk those that are up as public connections and the brand-building expenses. 3. Own the mistakes – under no conditions should